A Step-by-Step Guide to Resetting Your NordicTrack Treadmill

Nordictrack treadmill reset

NordicTrack treadmills are popular fitness machines known for their innovative features and reliable performance. However, just like any electronic device, occasional issues may arise that require a NordicTrack treadmill reset to restore optimal functionality. 

Whether you’re experiencing unresponsive controls or software glitches, resetting NordicTrack treadmill can often be an effective troubleshooting solution. In this article, we will guide you through the step-by-step process of how to perform a NordicTrack treadmill reset.

Step 1: Safety First

Before proceeding with any maintenance or reset procedures, ensure your safety by following these precautions:

  • Disconnect the treadmill from the power source by unplugging the power cord.
  • Confirm that the safety key is removed from the console, preventing accidental start-up during the reset process.

Step 2: Soft Reset

Performing a soft reset is often the first course of action to resolve minor issues. This process clears the treadmill’s temporary memory and restarts the console. Here’s how to do it:

  1. Wait for at least 10 seconds after unplugging the power cord.
  2. Reconnect the power cord to the outlet.
  3. Insert the safety key into the console.
  4. Stand on the side rails of the treadmill (not on the belt).
  5. Locate the reset hole/button, typically positioned near the power cord on the base of the console.
  6. Use a small, pointed object (such as a pen or a paperclip) to press and hold the reset button for about 5 seconds.
  7. Release the reset button and remove the safety key from the console.
  8. Reinsert the safety key and check if the treadmill functions properly. If not, proceed to the next step.

Step 3: Hard Reset

If the soft reset didn’t resolve the issue, a hard reset may be necessary. This process erases all user settings and returns the treadmill to its factory default state. 

Here’s how to perform a hard reset:

  1. Ensure the treadmill is unplugged from the power source.
  2. Locate the circuit breaker switch on the treadmill’s frame or near the power cord.
  3. Flip the circuit breaker switch to the “Off” position.
  4. Wait for at least 30 seconds.
  5. Flip the circuit breaker switch back to the “On” position.
  6. Plug in the power cord and insert the safety key into the console.
  7. Power on the treadmill and check if the issue has been resolved.

Step 4: Contact Customer Support

If the soft and hard resets fail to fix the problem, it is advisable to reach out to NordicTrack’s customer support. They have trained technicians who can provide further guidance or arrange for repairs if needed. 

Remember to provide them with relevant details, such as the model and serial number of your treadmill, as well as a description of the issue you’re facing.

Step 5: Update Firmware

In some cases, software glitches or compatibility issues can cause problems with your NordicTrack treadmill

It’s important to keep the firmware up to date to ensure optimal performance. To update the firmware, follow these steps:

  1. Visit the NordicTrack website or check the user manual for instructions on how to download the latest firmware for your specific treadmill model.
  2. Save the firmware file to a USB flash drive.
  3. Ensure the treadmill is powered off and unplugged.
  4. Insert the USB flash drive into the console’s USB port.
  5. Plug in the treadmill and turn it on.
  6. The console should automatically detect the firmware file and prompt you to update.
  7. Follow the on-screen instructions to complete the firmware update.
  8. Once the update is finished, unplug the treadmill, remove the USB flash drive, and plug it back in.
  9. Power on the treadmill and check if the issue has been resolved.

Step 6: Clearing Error Codes

If your NordicTrack treadmill displays error codes on the console, resetting them can often resolve the underlying issue. Follow these steps to clear error codes:

  1. Locate the console’s reset hole/button. It is typically located on the bottom side or near the display.
  2. Use a small object, such as a paperclip, to press and hold the reset button for about 5 seconds.
  3. Release the reset button and wait for the console to reset.
  4. Power on the treadmill and check if the error codes have disappeared. If not, consider contacting customer support for further assistance.

Step 7: Perform a Calibration

If you notice inaccuracies in speed, incline, or distance measurements on your NordicTrack treadmill, performing a calibration can help recalibrate the sensors and improve accuracy. 

Here’s how to do it:

  1. Start by ensuring the treadmill is leveled and positioned on a flat surface.
  2. Power on the treadmill and let it idle for a few minutes to allow the internal components to warm up.
  3. Access the treadmill’s settings or calibration menu through the console.
  4. Follow the on-screen instructions to initiate the calibration process. This usually involves walking or running on the treadmill at specific speeds and inclines.
  5. Complete the calibration process as instructed.

Once the calibration is finished, test the treadmill at different speeds and inclines to verify if the measurements are now accurate.

Step 8: Regular Maintenance

Preventive maintenance plays a vital role in keeping your NordicTrack treadmill running smoothly. Regularly inspect and clean the treadmill to avoid dirt, dust, or debris from interfering with its operation. 

Lubricating the belt according to the manufacturer’s recommendations is also important to reduce friction and prolong the life of the treadmill.

Step 9: Check Power Source and Connections

If your NordicTrack treadmill is not powering on or experiencing intermittent power issues, it’s essential to examine the power source and connections. Follow these steps to troubleshoot the power-related problems:

  1. Ensure that the power outlet you’re using is functional by plugging in another electronic device.
  2. Check the power cord of the treadmill for any signs of damage or loose connections. If necessary, replace the power cord with a compatible one.
  3. Inspect the power switch on the treadmill to ensure it’s in the correct position and functioning correctly.
  4. Examine the connection between the power cord and the treadmill’s console. Make sure it’s securely plugged in.
  5. If your treadmill has a surge protector or power strip, check if it’s working correctly by connecting the treadmill directly to a power outlet.

Step 10: Professional Assistance

If you have followed all the troubleshooting steps mentioned above and are still experiencing persistent issues with your NordicTrack treadmill, it may be time to seek professional assistance. 

Contact NordicTrack’s customer support or consult a certified technician who specializes in fitness equipment repairs. They have the expertise and tools necessary to diagnose and resolve complex issues that may require specialized knowledge.


Performing a NordicTrack treadmill reset is often an effective way to troubleshoot and resolve minor issues that may hinder its performance. 

By following the step-by-step guide outlined above, you can confidently perform both soft and hard resets to bring your treadmill back to optimal working conditions. Remember to prioritize your safety by following the precautionary steps before attempting any reset procedure. 

If all else fails, don’t hesitate to reach out to NordicTrack’s customer support for expert assistance. Keep your treadmill in excellent shape to enjoy uninterrupted workout sessions and achieve your fitness goals.

Similar Posts