A Step-by-Step Guide: How to Restart Your Peloton Tread with Ease

how to restart peloton tread

As a Peloton Tread owner, it is crucial to understand the proper way to restart your machine. This is important in case of a malfunction. Restarting your Peloton Tread is an essential step that can help you restore the device’s performance. Doing this can get the most out of your investment.

In this guide, we will take you through a step-by-step process of restarting your Peloton Tread. We’ll also include troubleshooting common issues that may arise during the restart process. By following this guide, you will be well-equipped to handle any issues that arise with your Peloton Tread. This way, you can keep it running smoothly for years to come.

Why Would You Need To Restart Your Peloton Tread?

Restarting your Peloton Tread is a simple process that can help to resolve a range of issues. Whether you’re experiencing a connectivity problem, a frozen screen, or an unresponsive touchscreen, restarting can often fix the issue. There are a few different reasons why you might need to restart your Peloton Tread. This includes a malfunction or a software update. In some cases, resetting the device may also be necessary. Regardless of the reason, restarting your Peloton Tread is an easy way to troubleshoot problems. You can easily get back to your workout as quickly as possible.

Steps To Restart Your Peloton Tread

Before you restart your Peloton Tread, make sure to unplug the device from the power source. Here are the steps to follow to restart your Peloton Tread:

  • To turn off the Tread, you need to locate the power button at the back of the machine.
  • Once you have found it, press and hold the button for at least 5 seconds. You will know that the machine is turning off when the screen goes blank.
  • Hold the button down for the full 5 seconds to ensure that the machine is properly shut down.
  • Once the screen has turned off, you can release the power button and unplug the machine if desired. This is a simple and easy process that will help conserve energy and prolong the life of your Tread.
  • Wait for at least 10 seconds before powering on the Tread again.
  • Plug the Tread back into the power source and turn it on by pressing the power button again.
  • Wait for the Peloton logo to appear on the screen.
  • Enter your login credentials and start your workout.

Troubleshooting Common Issues During Restart

Sometimes, restarting your Peloton Tread may not resolve the issues you are experiencing. Here are some common problems that may arise during the restart process and how to troubleshoot them:

1. Frozen Screen: If you’re facing a frozen screen issue, you can easily fix it by following a few simple steps. First, locate the power button on the Tread and press and hold it for 10 seconds. Doing so will turn off the screen. After waiting for 10 seconds, press the power button again to restart the Tread. This should resolve the frozen screen issue, and you should be able to use it without any further problems. If the problem persists, you may want to contact Peloton customer support for further assistance.

2. No Internet Connection: If your Peloton Tread is not connecting to the internet, it could be due to a poor Wi-Fi connection. To address this issue, check your Wi-Fi connection and ensure that the Tread is within range of your router. If you find your Tread is not in range, try moving it closer to the router. If the problem persists, restarting your router may help. Additionally, ensure that your Tread is updated to the latest software version, as this can also affect connectivity. If you continue to experience poor connectivity issues, it is recommended to contact your internet service provider for further assistance.

3. Unresponsive Touchscreen: If you find that your Peloton Tread touchscreen is unresponsive, the first step is to restart the Tread. Follow the steps outlined in the user manual. This might solve the issue and make the touchscreen responsive again. However, if the problem persists, it could be an indication of a more significant problem. In such a scenario, it’s best to contact Peloton customer support for further assistance. Their team of experts can help diagnose the issue and provide the necessary steps to resolve it.

How to Prevent the Need to Restart Your Peloton Tread

The Peloton Tread is a high-tech fitness machine that requires regular software updates to ensure optimal performance. By keeping your Tread updated with the latest software version, you can prevent the need to restart it frequently. To check for software updates, simply go to the settings menu on your Tread and follow the prompts.

Additionally, it is essential to place your Tread in a well-ventilated area. Make sure it’s away from direct sunlight, to prevent overheating and other issues. Regular cleaning and maintenance are also crucial to prevent dust buildup and other potential problems. By following these simple tips, you can keep your Peloton Tread running smoothly. And, you can avoid any unnecessary disruptions to your workout routine.

When to Contact Customer Support

If you have followed all the troubleshooting steps but are still experiencing issues, reach out to Peloton’s customer support team. Peloton provides various support channels, such as phone, email, and live chat, for its customers to get help. In addition to these channels, you can also visit Peloton’s support website.

Here, you can find troubleshooting guides and frequently asked questions that can help you resolve your issue. Don’t hesitate to contact Peloton support if you’re still having problems with your Tread; the team is there to help you get the most out of your workout experience.


If you’re having problems with your Peloton Tread, restarting it can often be an effective solution. Common issues, such as frozen screens, unresponsive touchscreens, and connectivity problems, can often be resolved by restarting your device. The process is simple and straightforward, and the steps are outlined in this guide.

However, it’s important to remember that regular maintenance and updates can help prevent the need for frequent restarts. If you encounter any issues that can’t be resolved through troubleshooting, don’t hesitate to contact Peloton’s customer support team. They’ll be happy to help you get back to your workout in no time.

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